Official Documents
c210 User Privacy Policy
Your privacy matters to us. This document explains how c210 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect from You
When you register and use the c210 platform, we collect certain categories of information to ensure our services run smoothly, securely, and in line with your needs.
Account Information
Includes your full name, date of birth, email address, phone number, and the password set during registration. This information is used to verify your identity and grant access to your account.
Device & Browser Information
We automatically log technical information when you access the platform, including device type, phone model, operating system, browser version, IP address, and language settings. This data is used to optimise display performance and detect suspicious activity.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we store your bank account details, account holder name, and account number used for transactions. c210 does not store credit or debit card numbers directly — all transactions are handled through payment gateways that use encryption.
Platform Usage Data
We record betting history, games played, session duration, preference settings, and interactions with platform features. This data is used to improve your user experience and personalise recommendations within your account.
2. How We Use Your Information
C210 uses the information collected solely for legitimate purposes directly related to platform operations. We do not sell or rent users' personal information to any third party for marketing purposes.
Your information is used for the following purposes:
- Processing account registrations and verifying the identity of new users.
- Securely processing deposits and withdrawals in MYR.
- Sending account-related notifications, transaction updates, and relevant promotions.
- Detecting and preventing fraud, multi-account usage, and activities that violate our terms of use.
- Complying with applicable legal requirements and regulatory reporting obligations.
- Improving platform features based on aggregated usage patterns.
- Providing relevant and responsive customer support whenever you reach out to us.
3. Cookies, Tracking & Data Storage
How We Use Cookies
The c210 platform uses cookies and similar tracking technologies to store your session preferences, maintain login status, and analyse usage patterns in aggregate. These cookies do not contain personal information that can be used to identify you directly outside of our platform.
We use two main types of cookies: session cookies, which are automatically deleted when you close your browser, and persistent cookies, which are stored for a longer period to remember your preferences. You can manage or disable cookies through your browser settings, though this may affect certain platform features.
Data Retention Period
Active account data is retained for as long as your account remains active. Once your account is closed at your request, we will retain minimum transaction records for the period required by applicable law before permanently deleting them. Usage data that contains no personally identifiable information may be kept longer for internal analytics purposes.
4. Sharing Information with Third Parties
C210 does not share, sell, or disclose users' personal information to third parties for marketing or advertising purposes. However, there are limited circumstances where your information may be shared:
- Payment service providers: Information required to process deposits and withdrawals in RM is shared with approved payment gateways, under strict confidentiality agreements.
- Game providers: Limited usage data necessary to enable gameplay is shared with our game software providers. They are bound by data processing agreements that prohibit the use of your information beyond the permitted scope.
- Relevant authorities: If c210 receives a valid directive from law enforcement or a regulatory authority, we are legally required to disclose the requested information in accordance with applicable law.
- Business transfers: In the event of a merger, acquisition, or asset transfer, user information may be transferred as part of that process, subject to equivalent privacy protections.
5. Your Rights as a User & How to Contact Us
As a c210 platform user, you have certain rights regarding the personal information we hold about you. We are committed to upholding these rights in full.
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days.
Right to Rectification
If the information we hold about you is inaccurate or outdated, you have the right to request a correction. You can update most of your profile details directly through your account settings after log in. For corrections that require additional identity verification, please contact our support team.
Right to Erasure
You may request account closure and deletion of your personal information. Please note that we may be required to retain certain records under applicable laws, even after a deletion request has been received. Deletion requests will not be processed if there is an outstanding balance or an active investigation on your account.
Privacy Policy Updates
C210 reserves the right to update this Privacy Policy at any time. Significant changes will be communicated via in-account notifications or a notice on the homepage. Continued use of the platform following any such changes constitutes your acceptance of the updated policy.
Contact Our Privacy Team
For any privacy-related enquiries, data access requests, or concerns about how your information is used, reach us at: [email protected]. Our team will respond within two business days for privacy-related matters. You can also visit the FAQ for quick answers to common questions.
Your Data is Protected — Your Account is Secure
Sign up for c210 with confidence. We prioritise the data security of Malaysian users across every aspect of our platform operations.